ErinSpark™ operations & maintenance pairs three purpose-built O&M systems with a hands-on service bench — draw-based, instant and back-office operations all run on one accountable routine, day after day.
Every ErinSpark™ engagement pairs the systems that run the routine with the people who keep the promise — sized to your estate, from a single city to a national network.
Software that runs the daily work of a lottery operation — configuration, monitoring, warehousing and repairs.
Engineers and support staff who show up — on hotline, on site and on schedule.
Each system covers the configuration management and daily operations management of its own estate — installed, migrated and operated to the same standard.
The conventional online lottery estate — from game parameters to the terminal fleet.
Everything a scratch business needs between print order and sell-out.
The operator's back-office platform — the business operation support system that ties the whole company together.
Comprehensive IT support for lottery issuance and management. The system lightens the daily workload of the lottery company, raises management efficiency, and strengthens market analysis and the reuse of business information across operations.
Automates the administrative routine of the lottery company — less paperwork, fewer spreadsheets, less duplication.
One system of record for channels, terminals, stock and repairs — approvals and follow-ups move at system speed.
Operational data becomes market analysis and reusable business information for planning and decisions.
Systems keep the state; people keep the promise. Our service bench works to the same SLA-driven routine everywhere we operate.
One hotline for incidents and requests — logged, tracked and closed with a named owner.
Engineers based in-market, plus scheduled routes to outlets and regional hubs.
Critical spares stocked locally, managed through the BOSS warehouse modules.
Scheduled inspection, cleaning and hardening — faults fixed before players ever see them.
Operator, retailer and technician training with multilingual manuals and refreshers.
Monthly KPI and incident reviews with the operator — continuous improvement, documented.
Standard O&M service levels; tighter SLAs can be contracted per market.
| Item | Standard Commitment |
|---|---|
| Service desk | 7×24 · English, Chinese, French, Portuguese |
| Remote response | Within 30 minutes of incident logging |
| On-site arrival | ≤ 4 hours in capital cities · next business day regionally |
| System availability | 99.9% contractual availability |
| Preventive maintenance | Monthly scheduled outlet & system inspection |
| Spare parts | Critical spares stocked in-country |
Tell us about your estate — terminals, channels and team — and receive an O&M proposal with staffing, SLA and pricing.